Returns are managed by our RMA system prior to shipping the item back to us. You can obtain an RMA by logging into your account or by contacting us directly and providing us your order number.
All orders are protected and backed in full faith by our 60-day full money back guarantee return policy. We also offer exchanges and store credit. Unlike other websites, we give you the time we truly feel is needed to make sure the purchase you made was right for you. As long as you return the item to us in the same condition you received it, we will issue a full money back refund with no questions asked. Please note the item returned will be thoroughly inspected prior to refund being issued. If the item has been altered or sent back in any unacceptable condition, your refund will be automatically denied.
Return shipping costs are paid by the customer. We do not issue return shipping credits or pay for any return labels unless a company error has been verified.
We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Do not ship via FedEx, as FedEx does not insure watches above $500. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, customer is liable.
Once you have received an RMA number, the item must be shipped to us so that we receive it within 7 days. In addition to the above, the following must be taken into account depending on what you purchased from us and want to return.
Restocking Fee - We do not charge any restocking fees as long as the item is returned and shipped back in the same condition you received it. If the order/item is shipped back in full satisfactory, your refund credit will be issued for the full purchase price.
Refunds can take up to 10 business days depending on your bank. If you have any questions, please contact us. To get started with a return, please click on the link below.