Home / Frequently Asked Questions

Where are you located?

We are located at 1999 Ave of the Stars. Century City, California 90067. United States of America

re your products brand new or used?

All products are factory brand new with tags. We do not sell anything used or pre-owned.

Will the watch match the serial numbers?

Absolutely. Everything matches its original stamps or craftsmanship without compromise of any sort.

Are your products authentic?

Yes, absolutely. All products are 100% Authentic with all original box, papers, and stickers etc. If the item we send you is proven to be a fake or not original as described, we will refund you double the purchase price immediately with no questions asked.

Do you offer local pick up?

Unfortunately, we do not offer any local pick up options at this time. We only conduct sales online. We do not deal in any hand to hand transactions.

What are your payment methods?

Credit Card, Debit Card, Paypal, Bitcoin, Bank wire transfer, certified cashier's checks, Money Orders, and Personal Checks.

Can I walk into any original manufacturer retail store and show them the watch?

Absolutely. We guarantee the watch to be authentic and original.

What is your return policy?

We offer a 60-day money back guarantee on all purchases. As long as the item is the same condition we sent it to you in, your return should go smoothly without any issues. Please note, we thoroughly inspect all products at the time of return. Please make sure when returning the product it is in the same condition with all components. If the item shows bad condition or has been compromised, your return will be denied.

How are you able to offer higher competitive prices than anyone else on the market?

Sybir has implemented a business model which is based on purchasing power and other variables. We purchase anywhere from 100-500 timepieces per week which allow us a stronger position in the negotiation process. We purchase our timepieces from various sources. As we buy at a more discounted price, we pass the savings on to you.

How long does it take to receive my order?

7-28 days (In some cases, the order can be shipped sooner)